Privacy Policy
Overview
This website (cisolube.com and its language subdomains, operated by CisoLube) collects information from our users at several different points on our website in order to respond to your inquiries and better serve you with pertinent information about our lubrication products and services. This website is the sole owner of the information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. By using this website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
When you submit an inquiry, request a quote, or ask for a product catalog through the forms on this website, we collect the information you provide, which may include:
- Your name
- Company name and country
- E-mail address
- Telephone / WhatsApp number
- The content of your message
We also automatically collect limited technical information when you visit the site, such as your IP address, browser type, the pages you visit, and the page you came from. This information is collected through cookies and similar technologies as described below.
This website does not offer user accounts and does not process online payments, so we do not collect usernames, passwords, or payment card information through this website.
How We Use Your Information
- To respond to your inquiries and provide quotations, catalogs, and technical information you request
- To communicate with you about products and services you have expressed interest in
- To analyze how the website is used so we can improve its content and structure
- To protect the website against spam and abusive automated traffic
Cookies and Analytics
We use cookies and similar technologies for two purposes:
- Essential cookies — required for the website to function properly and to protect our contact forms against spam (we use Cloudflare Turnstile for this purpose). These cannot be switched off.
- Analytics and advertising cookies — we use Google Tag Manager together with Google analytics and advertising services to understand how visitors use our site and to measure the effectiveness of our advertising. These cookies are only set after you click "Accept" on our cookie consent banner. If you click "Reject", no analytics or advertising cookies are placed on your device.
Your choice is remembered for 180 days and applies across all language versions of this website. You can change your choice at any time by deleting this website's cookies in your browser settings, after which the consent banner will be shown again.
Sharing of Information
We do not sell, share, or rent your personal information to any outside parties. Your information is only disclosed to:
- Service providers that help us operate this website (such as hosting and the Google and Cloudflare services described above), strictly to the extent necessary to provide their services
- Public authorities, where we are required to do so by applicable law
Data Security and Retention
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Inquiry information is kept for as long as necessary to handle your request and maintain our business relationship, after which it is deleted or anonymized.
Your Rights
Depending on the law applicable to you (including the EU General Data Protection Regulation), you have the right to:
- Request access to the personal information we hold about you
- Request that inaccurate information be corrected
- Request that your information be deleted
- Object to or request restriction of the processing of your information
- Withdraw your consent to non-essential cookies at any time (see "Cookies and Analytics" above)
To exercise any of these rights, please contact us using the details below. If you believe your rights have been infringed, you also have the right to lodge a complaint with your local data protection authority.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or about how your information is handled, please contact us at info@cisolube.com.